Helping Keep You and Our Community Safe
At Corona Regional Medical Center, patient safety is always our top priority. Below are answers to frequently asked questions regarding the extraordinary measures we are taking during the COVID-19 pandemic to help keep patients, physicians, staff and the community safe.
Q: What steps has the hospital taken to help ensure the ongoing health and safety of patients, physicians, staff, and the community?
In light of COVID-19, we are following the guidelines of the State Department of Health, the Centers for Disease Control and Prevention (CDC), and our local Infection Control and Prevention Team. We have implemented extra precautionary measures and additional protocols to help ensure a safe and clean environment for our patients, physicians, staff and community. These include, but are not limited to:
- Masking of all persons entering the hospital
- Isolation of patients with COVID-19
- COVID-19 testing of patients prior to elective surgery
- Appropriate personal protective equipment (PPE) for staff
- Temperature checks
- Screening questions upon entrance
- Suspension of visitation in all inpatient areas
- Limited visitation in the ER and with Outpatient Surgery
- Rigorous cleaning and disinfection
- UV light disinfection
Q: What does limited visitation mean?
Consistent with city and county efforts around social distancing to limit the exposure to individuals who may have contracted COVID-19, but are at that time asymptomatic, we have revised our Visitation Policies to help protect our patients and our community. During this unprecedented time, visitors are not permitted in the Emergency Room or inpatient units of the main hospital. Limited visitation is permitted for outpatient surgery, in compassionate care/end-of-life situations and for maternity patients. One negative-screened support person may stay overnight. In these cases, visitors will be limited to a specific room only and must wear a mask, which they are asked to bring with them. Again, this temporary policy is in force to help keep everyone safe.
Q: Is it safe to go to the Emergency Department when experiencing a medical emergency?
Yes. As mentioned above, the hospital has taken extra measures to help keep everyone safe, including the separation and isolation of patients suspected or diagnosed with COVID-19. During this time, physicians, nurses and staff are delivering trusted quality emergent care every hour, every day. Seeking critical emergency care can be life-saving. If a person experiences symptoms such as chest pain, numbness, difficulty breathing or mental confusion or has serious medical injuries, they (or someone else if present) must call 9-1-1 or go to the nearest Emergency Room (ER) — it could save a life.
Q: Can a person seeking emergency care in the ER or coming to the hospital for Outpatient Surgery be accompanied by a family member or friend?
No visitors may accompany a person seeking care in the ER.
For those coming to the hospital for Outpatient Surgery, our current visitation policy permits one visitor to accompany the patient for pre-op and post-op consult in Outpatient Surgery areas. Both patient and visitor are required to wear a mask upon arrival. The visitor will need to leave before the surgery starts and may not wait in a waiting room. For this reason, patients are asked to provide their driver’s contact information upon arrival on the day of their procedure. The visitor will be notified via cell phone when the patient is ready to be given their discharge information and picked up. The visitor needs to wear a mask again upon reentry into the hospital, going directly to the designated patient discharge area. If the patient is admitted, the visitor must depart as no visitation is allowed on the inpatient units.
Again, these measures have been taken to help ensure everyone's safety.
Q: When should an individual suspected with or confirmed positive for COVID-19 go to the Emergency Department?
Individuals with mild or moderate symptoms are advised to call their healthcare provider or to visit an urgent care center. If symptoms intensify and cannot be managed at home, individuals should call 9-1-1 or go to the nearest ER.
Q: What should a person and visitor expect upon arrival to Corona Regional Medical Center?
Upon arrival at the hospital, visitors are subject to a temperature check and screening.
Any individual who has been in contact with a person suspected or confirmed to have COVID-19 within the last 14 days; or who has had a cough or flu-like symptoms, including sore throat, headache, muscle aches, nausea, diarrhea, or abdominal pain; loss of taste or smell in the last 24 hours; felt feverish or experienced chills in the last 48 hours; or had a fever of 100°F or higher in the last 48 hours, will be prohibited from entering the hospital.
Travel history will be queried: those who have had travel outside the country or domestically within the last 14 days will not be permitted to proceed within the hospital.
Anyone suspected with or confirmed positive for COVID-19 will be separated and isolated.
These steps will help prohibit people with symptoms or risk factors from entering the building.
Q: If a patient is required to have a pre-operative clearance visit and pre-admission testing, are virtual options available?
Virtual visits are not available for pre-operative clearance. For information about pre-admission testing including scheduled hours and laboratory options, please contact your primary care physician's office directly.
Q: How far in advance should a patient schedule pre-operative testing?
We recommend patients plan ahead to ensure all pre-operative testing requirements are completed prior to surgery. Patients will receive a phone call to schedule their pre-operative appointment two to three days in advance for the process.
Q: If a patient tests positive for COVID-19 during pre-admission testing, how will their surgery be affected?
Patients testing positive for COVID-19 will be instructed to self-isolate for 14 days. The hospital will re-test the patient prior to scheduling a new surgery date.
Q: With visitation limited, how can patients connect with loved ones before and after surgery?
Patients can utilize virtual options such as phone calls, FaceTime, Zoom, Skype and other communications on their mobile device before and after surgery.
Q: What is the hospital doing to help ensure appropriate social distancing?
The hospital has marked 6-foot distances within the common areas of the hospital. Everyone is asked to adhere to social distancing etiquette.
Q: When did elective (non-essential) surgeries and procedures resume at Corona Regional Medical Center?
The hospital resumed elective cases on May 5, 2020.